Capstone – Project

3. Data analysis for mission driven healthcare startup

A Collaboration Between

Engagement Synopsis

BeneStream assists company and union populations with public health benefit enrollment (Medicaid and CHIP). We are seeking deeper insight into our operations to improve efficiency. This means using our call center data to determine how many times should we call our targets before returns diminish significantly, how that figure shifts between different client groups, and how these numbers matched with the potential revenue of each call can be used to create a method for operational prioritization.

Company Information

CompanyBeneStream
HQNew York
Revenue3,000,000 - 10,000,000,
Employees25-50
StageEstablished Startup
Hiring PotentialFormal Internship, Entry Level Full-Time
Websitehttps://benestream.com/

Company Overview

BeneStream is a one-stop enrollment platform for businesses to utilize a full suite of government benefits through a single, integrated platform. Our multilingual Enrollment Specialists are policy experts who help individuals and families connect with an array of benefits they may or may not know are available to them.

Industry Mentors

Company Admin

 

[email protected]

Course Info & Engagement Details

SchoolMasters in Business Administration (MBA)
Engagement Format -
CourseMBA Interterm (SPRING 2021)
LevelGraduate
Students Enrolled120 enrolled, 3-5 students per team per project
Meeting Day & Time3/22-25/2021
Student Time Commitment30+ Hours Per Week
Company Time Commitment5+ Hours
Duration0.43 Weeks

Project Topics

Growth Strategy

Research & Development

Academic Mentors

There are currently no supervisors assigned.

Assigned Students

Student

Emmelina Bales

[email protected]

Student

Stephen Briggs

[email protected]

Student

Natalie Gardini

[email protected]

Student

Joshua Jolly

[email protected]

Program Timeline

Touchpoints & Assignments Due Date Submission
OFFICIAL PROJECT KICKOFF

OFFICIAL PROJECT KICKOFF

Each company will provide a web conference link and time for scheduled kickoff meeting
March 22 Event na
PROJECT COMPLETE: UPLOAD FINAL DELIVERABLES PROJECT COMPLETE: UPLOAD FINAL DELIVERABLES
Please upload your final presentations and/or any final reports you delivered to the company.
March 25 Submission Required submission-required
Final PEER Evaluation Due

Final PEER Evaluation Due

March 28 Event na
Final SELF Evaluation Due

Final SELF Evaluation Due

March 28 Event na
Temperature Check #1 Due by 5:00 PM ET

Temperature Check #1 Due by 5:00 PM ET

March 22 Event na
Temperature Check #2 Due by 5:00 PM ET

Temperature Check #2 Due by 5:00 PM ET

March 23 Event na
UPLOAD STATEMENT OF CONFIDENTIALITY UPLOAD STATEMENT OF CONFIDENTIALITY
During this program, you'll be working on a real project posed by a real industry partner. Please download, sign, and then upload the Statement of Confidentiality. If your industry partner requires an additional NDA, that will be loaded as a Project Resources
March 20 Submission Required submission-required
Final Interterm Feedback Survey

Final Interterm Feedback Survey

March 28 Event na

Key Milestones & Project Process

  • March 23, 2021 - Proposed methodology for project execution

    This milestone will require demonstrated understanding of the project and a methodology to use our call center data set to develop strategies to maximize our revenue opportunities.


    Suggested Deliverable:

    A brief process outline that demonstrates what the student(s) will do with our data to narrow in on the insights required to improve our strategy.

  • March 24, 2021 - Initial findings and insights on the scope of the work remaining to be done

    For this milestone, the student(s) will likely have some initial findings and should also have a sense of how much work remains to be done.


    Suggested Deliverable:

    Key deliverables would be 1-2 initial ideas for outbound call prioritization as well as a brief explanation of the methods used to uncover the insights found thus far. The methods explanation should be clear enough that someone within the company would be able to pick up the work should there be more to do after the student(s) time is over.

  • March 25, 2021 - Final set of prioritization guidelines for outbound call center operations

    At this point we hope the student(s) can provide a comprehensive set of best practices backed up by data.


    Suggested Deliverable:

    A set of bulleted guidelines that will increase outbound efficiency in our call center operations. This would ideally be paired with an explanation of the methods used to turn the raw data into guidelines so we can apply the same methods in the future as operations change and new clients enter the mix.