Capstone – Project

Exploratory Data Analysis for Otava’s customer and support to identiy trends.

A Collaboration Between

Engagement Synopsis

Scope: Analyze the Otava customer and support data to identify trends and patterns with the dataset to generate customer profiles and gain insights into better understanding how our customers post implementation support experience impacts their likelihood to renew, expand, down grade or cancel their services with Otava. Analysis should include insight and recommendation on our ideal customer profile and where support excels and has opportunities to improve.

Outcome: Insight on how the support experience impacts overall customer loyalty, identification in gaps in current data collection point and recommendations for future focus areas. This information will be used internally to adjust workflows and operational processes within support operations to improve overall customer experience.

Deliverables: Summary of the overall characteristics in data and visualization of the patterns, questions for future analysis and recommendations based on trends and analysis of data.

Company Information

CompanySchurz Communications, parent of Otava, a cloud managed services company.
HQIndiana
Revenue100,000 - 500,000,
Employees100-500
StageMedium Business
Hiring PotentialN/A
Websitehttp://www.schurz.com

Company Overview

Broadband and Cloud Managed Services provider.

Industry Mentors

Director, Strategic Planning and Corporate Development

Chris Dautel

[email protected]

Course Info & Engagement Details

SchoolMasters in Business Administration (MBA)
Engagement Format -
CourseMBA APPLY Interterm (FALL 2020)
LevelGraduate
Students Enrolled120 Enrolled, 4-5 per group per project
Meeting Day & Time10/5 - 10/8/2020
Student Time Commitment1-3 Hours Per Week
Company Time Commitment3-5 Hours
Duration0.43 Weeks

Project Topics

Academic Mentors

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Program Timeline

Touchpoints & Assignments Due Date Submission

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