Capstone – Project

Growing Customer Accounts by Creating a Premium Chef-Connected Experience

A Collaboration Between

Engagement Synopsis

HUNGRY needs help elevating their customer experience from great tasting food to a true chef-connected experience. They need help researching, interviewing, and visualizing data related to key stakeholders like admins/office managers (buyers) and end-users (those who are eating the food). They’re ultimately trying to create better customer loyalty and fanatics that are open to sharing their experience with others in their network.

The ultimate goal is to help HUNGRY shift the business from a sales-driven, linear growth model to one with a more of an exponential growth profile. They want to leverage best practices from companies like Uber that provide premium offerings with higher margins alongside traditional offerings (like Uber Black), which can help them scale more quickly.

Students who enroll in this course will:

  • Understand the nuances of a highly fragmented and saturated foodservice market.
  • Develop a better understanding of how high-growth businesses assess new offerings and product differentiation tactics
  • Be able to convert qualitative interviews into comprehensive data and insights for business leaders.


This project is most suitable for MBA students that are interested in working on high-growth business challenges in the foodservice space. Experience around marketing, data visualization, and software products is a plus.

PLEASE NOTE: Participants will be required to sign a non-disclosure project agreement regarding the handling of confidential information and intellectual property.

Logistics: This Interterm Immersion will be based in Arlington, Virginia. Students will need to secure transportation and lodging on their own. Additional details on travel can be found under Travel Reimbursement Details at the front of this document.

Company Information

CompanyHUNGRY Marketplace
Revenue1,000,000 - 3,000,000,
StageHigh-Growth Startup
Hiring PotentialFollow-on Projects, Formal Internship, Entry Level Full-Time, Upper Level Full-Time

Company Overview

HUNGRY has created a sharing economy based platform that is revolutionizing office catering by providing exclusive access to top chefs making incredible food. HUNGRY already has a network of 60+ top local chefs that they partner with to provide amazing catering experiences.

Industry Mentors

Company Admin


[email protected]

Course Info & Engagement Details

SchoolMasters in Business Administration (MBA)
Engagement Format -
CourseMBA IMMERSE Interterm (SPRING 2019)
Students Enrolled120 Enrolled, 4-5 per group per project
Meeting Day & Time3/2 - 3/5/2019 on-site at host company
Student Time Commitment1-3 Hours Per Week
Company Time Commitment3-5 Hours
Duration0.43 Weeks

Project Topics

Academic Mentors

There are currently no supervisors assigned.

Assigned Students

There are currently no students assigned.

Program Timeline

Touchpoints & Assignments Due Date Submission

Key Milestones & Project Process

  • March 2, 2019 - Analysis of Current Product Offering & User Experience

    • What does the current customer experience look like?
    • How has this changed over time?
    • What improvements does the company plan to make with the customer experience?
    • How do customers feel about the overall experience?

    Suggested Deliverable:


  • March 2, 2019 - Diagnosis of Key Areas for Further Analysis

    • What areas of the customer experience need the most help?
    • How can they create a more well-rounded chef-connected experience?

    Suggested Deliverable:


  • March 3, 2019 - Customer Growth & Expansion

    • How can HUNGRY leverage their existing customers for growth in the future?
    • How can HUNGRY increase volume/account size with current customers?

    Suggested Deliverable:


  • March 4, 2019 - Business Growth

    What other tactics might be needed to achieve explosive, exponential growth for a company like HUNGRY?

    Suggested Deliverable:


  • March 5, 2019 - Formal Overview of Engagement Results

    • HUNGRY is looking for a comprehensive overview of the work that was done
    • Keep in mind, HUNGRY is fundraising soon and needs help packaging this growth strategy for Investors

    Suggested Deliverable:


Project Resources

There are no resources currently available