Capstone – Project

Jobs To Be Done Growth Strategy Development

A Collaboration Between

Engagement Synopsis

Harvard Business School Professor Clayton Christensen says that companies need to continue to innovate to grow. His theory of “Jobs to Be Done” is a framework for better understanding customer behavior. While conventional marketing focuses on market demographics or product attributes, Jobs Theory goes beyond superficial categories to expose the functional, social, and emotional dimensions that explain why customers make the choices they do. People donÔÇÖt simply buy products or services; they pull them into their lives to make progress. This progress is the ÔÇ£jobÔÇØ they are trying to get done, and understanding this opens a world of innovation possibilities.

We are looking for a group of MBAs who will work with us and interface with our customers to help us uncover growth opportunities that are aligned with our business. Specifically, asking questions like:
– Do you have a job that needs to be done?
– Where do you see nonconsumption?
– What work-arounds have people invented?
– What tasks do people want to avoid?
– What surprising uses have customers invented for existing products?

We expect that after a few days of customer discovery, this MBA team will be able to make thoughtful recommendations for our company to pursue.


  • The students will spend the majority of their time at our HQ at 25 Broadway, FL 12, New York, NY 10004. However, there may be opportunities to travel to some of our host sites to meet with our partners around NYC.
  • Students will need to secure transportation and lodging on their own.


  • This opportunity would be most ideal for students interested in learning more about educational programming geared for low-income families. Students should have taken an intro strategy class. Marketing and finance backgrounds are also helpful. Proficiency with Microsoft Office is required. PLEASE NOTE: Participants will be required to sign a non-disclosure project agreement regarding the handling of confidential information and intellectual property.


  • Define the role of social enterprises in helping narrow the achievement gap for low-income students and families
  • Understand how to conduct informational interviews with customers
  • Learn how to differentiate between aligned business opportunities and distractions
  • Articulate internal and external forces that influence the triple bottom line
  • Enhance relationship-building skills through interactions with the founder, executives and other company employees

Company Information

CompanyPractice Makes Perfect
HQNew York
Revenue1,000,000 - 3,000,000,
StageEstablished Startup
Hiring PotentialFollow-on Projects, Formal Internship, Entry Level Full-Time

Company Overview

Practice Makes Perfect is a benefit corporation that partners with k-12 schools to provide high-quality, academic summer programs.

Industry Mentors

Company Admin


[email protected]

Course Info & Engagement Details

SchoolMasters in Business Administration (MBA)
Engagement Format -
CourseMBA IMPACT Interterm (SPRING 2020)
Students Enrolled120 Enrolled, 2-5 per group per project
Meeting Day & Time3/2 - 3/5/2019 on-site at host company
Student Time Commitment1-3 Hours Per Week
Company Time Commitment3-5 Hours
Duration0.43 Weeks

Project Topics

Academic Mentors

There are currently no supervisors assigned.

Assigned Students

There are currently no students assigned.

Program Timeline

Touchpoints & Assignments Due Date Submission

Key Milestones & Project Process

  • March 3, 2020 - Opportunity Analysis

    What outsourced services are in the highest demand across k-12 low-income schools?


    What services are projected to be in the highest demand across k-12 low-income schools in the next 5 – 10 years?


    Where are there opportunities to be a first-mover and a second-mover?

    Suggested Deliverable:

    Summary of current demand and opportunities.

  • March 4, 2020 - Customer Wants

    Informational Insight from customers.

    – Do you have a job that needs to be done?
    – Where do you see nonconsumption?
    – What workarounds have people invented?
    – What tasks do people want to avoid?
    – What surprising uses have customers invented for existing products?

    Suggested Deliverable:

    Summary of findings

  • March 5, 2020 - Recommendations

    Based on the findings from the first two parts:


    What services would you recommend Practice Makes Perfect to introduce? What is the investment/return timeline?

    Suggested Deliverable:


Project Resources

There are no resources currently available