Capstone – Project

Talent Performance Evaluation Process Development

A Collaboration Between

Engagement Synopsis

City Colleges of Chicago is implementing a new performance process for all employees. Eight years ago, the organization implemented a private consulting firm’s recommended performance process. It failed and as a result, the organization shied from moving forward with any performance initiative. The new Chancellor and Chief Talent Officer both believe that performance management is critical for productivity. As a result, the Performance Management team developed a goal-setting process that will be phased over the course of two years. The success of this performance process will determine whether the organization continues with the implementation plan. The MBA team will assist the Performance Management team with feedback, data summary, and evaluation of potential vendors in order to market appropriately and effectively the proposed performance process to employees.  Students who enroll in this course will: 
  • Learn more about change management in a public sector environment, employee engagement and its ultimate effect on organizational productivity, employee training and development, and creating a long lasting culture focused on results. 
  • Understand how critical marketing is in implementation of large-scale initiatives, how the procurement process in government works, and the importance of listening. 
  • Think more creatively in their leadership abilities when faced with limited finances and bureaucratic processes, developing appropriate metrics to drive decision making, strategic planning, and the right time to implement processes. 
Prerequisites: This opportunity is open to everyone. Ideal students should have interest in human resource and talent performance management. PLEASE regarding NOTE: the handling Participants of confidential will be required information to sign and a non-disclosure intellectual property project agreement. Logistics: This “Interterm” Immersion will be based in Chicago, Illinois. Students will need to secure transportation and lodging on their own. Additional details on travel can be found under “Travel Reimbursement Details” at the front of this document.

Company Information

CompanyCity Colleges of Chicago
StagePre-Revenue Startup
Hiring PotentialFollow-on Projects, Formal Internship

Company Overview

City Colleges of Chicago (CCC) aims to ensure the success of every student and serve as an economic engine for the City of Chicago. C​ity Colleges of Chicago is the largest community colleges system in Illinois and one of the largest in the nation, with more than 4,000 faculty and staff serving more than more than 80,000 students annually at seven colleges and five satellite sites. With locations across the city, the seven colleges include: Richard J. Daley College, Kennedy-King College, Malcolm X College, Olive-Harvey College, Harry S Truman College, Harold Washington College and Wilbur Wright College. City Colleges also oversees: the award-winning Washburne Culinary Institute, the French Pastry School, the Parrot Cage Restaurant at South Shore Cultural Center, the Sikia Banquet Facility, five Child Development Centers, the Center for Distance Learning, the Workforce Academy, and radio station WKKC FM 89.3.

Industry Mentors

There are currently no supervisors assigned.

Course Info & Engagement Details

SchoolMasters in Business Administration (MBA)
Engagement Format -
CourseMBA IMPACT Interterm (SPRING 2019)
Students Enrolled120 Enrolled, 4-5 per group per project
Meeting Day & Time3/2 - 3/5/2019 on-site at host company
Student Time Commitment1-3 Hours Per Week
Company Time Commitment3-5 Hours
Duration0.43 Weeks

Project Topics

Academic Mentors

There are currently no supervisors assigned.

Assigned Students

There are currently no students assigned.

Program Timeline

Touchpoints & Assignments Due Date Submission

Key Milestones & Project Process

  • March 2, 2019 - Business Model and Organizational Structure Diligence

    Interview key stakeholders and learn more about the strengths and weaknesses of the current organizational set-up.

    Suggested Deliverable:

    Capture feedback, summarize it and provide proposed recommendations.

  • March 3, 2019 - Evaluate Existing Performance Evaluation Process and Available Data

    • Examine the company’s process for performance evaluations
    • Analyze existing data. What’s missing? How could the insights be improved?

    Suggested Deliverable:

    Analyze survey data and provide recommendations on how to better the experience for employees.

  • March 5, 2019 - Final Presentation

    City Colleges of Chicago is looking for a comprehensive overview of the work that was done. Prepare a presentation and paper that provides an overview of the process that was used and the results that were ultimately generated.

    Suggested Deliverable:


Project Resources

There are no resources currently available